Backbase is a financial technology company on a mission to re-architect banking around the customer. It provides the world’s leading AI-Powered Banking Platform, which serves as an orchestration and intelligence layer for over 150 financial institutions globally.
Unlike traditional “rip-and-replace” strategies, Backbase enables a “progressive modernization” approach. The platform sits on top of legacy core systems (mainframes and databases), effectively “hollowing out the core” to unify data and business logic. This architecture allows banks to adopt Agentic AI – autonomous agents that handle complex workflows like compliance and document analysis -and deliver predictive, hyper-personalized advice to millions of customers.
The platform is organized into three powerful fabrics:
- Digital Banking Fabric: Best-in-class web and mobile interfaces for retail, business, and wealth management.
- Data & AI Fabric: A unified data layer that powers autonomous agents and predictive models.
- Integration Fabric: Pre-built connectors to major core banking systems and fintech partners.
Key Specialties: AI-Powered Banking, Agentic Automation, Digital Transformation, Legacy Modernization, Business Banking, Wealth Management, and Journey Orchestration.
Notable Customers: Citibank, Lloyds Banking Group, Navy Federal Credit Union, National Bank of Bahrain, Techcombank.
Analyst Recognition: Leader in Gartner Magic Quadrant, Forrester Wave, and Omdia Universe.